- How
quickly will you
ship my order? If
the item you order is
in stock and we recieve your order before 11:00 am we will ship it the
same
day. If we recieve
your order after 11:00
am we will ship the item the next business day. Our business days are:
Monday - Friday ~ 9:00 am - 5:00 pm. If
the item you ordered
is not in stock we will order our supplier to ship the item directly to
you. Depending on
the supplier your
order will be processed in 2 to 3 days; which is faster than having the
item
shipped to us and then shipping the item to you.
The time frames stated are general time
frames. Orders
recieved during the
holiday periods may take longer but will be processed as soon as
possible.
- Please
Note:
We make every effort to ship ASAP but we cannot
control the delivery
time of the shipper, usually UPS. If you are ordering around the
holidays
please order early, so as to avoid being disappointed.
- Do
you collect sales
tax? NO ~ We will pay Any and All Taxes ~ As required by law.
- What
is your
company's privacy policy? Our
Privacy
Policy is simple: We will never sell or give your personal information
to any
other company or third party.
- Is
your Site secure? Yes!
Our
site uses
Secure Sockets Layer (SSL) to encrypt your credit card number and other
personal information. SSL is the standard method
for secure online
transactions used at all major retail websites.
When you begin the "check out" process of your shopping
cart,
you will be taken to a secure (SSL) page to enter your personal
information.
- Why do I need to
enter my credit card number every time I place a new order on your
website? Why
doesn't your website remember who I am?
As a security measure; we do not store any personal or credit card
information. This means that our repeat
customers must enter their personal information every time they place an order. The advantage of this policy is
that your credit card number can never be stolen from our web server;
because
it simply is not there. We know it is a
little inconvenient for our valued customers, but your privacy and security are our primary concerns. For those customers who do not wish to enter all of their personal information for purchases ~ The Cookware Shoppe offers both ~ Pay-Pal
~ and Google Checkout as payment options.
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